Asking the AI assistant for help Guide
Ask the in-app AI assistant your how-to and troubleshooting questions and get answers drawn from the Help Center and Documentation, with links.
Last updated July 16, 2026
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Your Praxivara assistant can do more than run your work — it can also help you use Praxivara. Ask it a how-to or troubleshooting question in chat and it will look through the official Help Center and Documentation for you, then summarize the relevant articles and link you to the full steps.
What the assistant can answer
The assistant is a fast first stop for product and account questions, the kind you might otherwise search the Help Center for yourself. It works well for:
- How-to questions — for example, "how do I connect Gmail," "where do I set up two-factor authentication," or "how does billing work."
- Troubleshooting — for example, "why did my agent run fail," or "why isn't my integration sending messages."
- Finding the right article — when you know roughly what you need but not where it lives, the assistant can point you to the exact guide.
Because it pulls from Praxivara's own Help Center and Documentation, the answers reflect how the product actually works rather than general guesswork.
How to ask
- Open a chat with your assistant as you normally would.
- Ask your question in plain language. You don't need special commands or keywords — describe what you're trying to do or what went wrong.
- Read the assistant's summary, then follow any article links it cites for the complete, step-by-step instructions.
If the first answer isn't quite what you meant, add a little more detail and ask again. Telling the assistant which feature, integration, or page you're working with helps it find the most relevant article.
Tip: When you follow a link the assistant provides, you'll land in the Help Center or Documentation where you can keep reading related topics and search for more.
Why it links to articles
The assistant is designed to point you to Praxivara's published guides rather than improvise procedures. Citing the source article means you get the current, verified steps and can bookmark or revisit them later. For anything involving your account, security, or billing, following the linked article ensures you're acting on official guidance.
What the assistant won't do
The assistant's help mode is read-only and privacy-respecting. It answers your questions from public help content and your own account context — it does not reveal other customers' conversations, tickets, or data. It also won't perform sensitive account actions on your behalf just because you asked in chat; for those, follow the steps in the article it links so you stay in control.
When to reach a person instead
The assistant resolves many questions on the spot, but it isn't a replacement for the support team. Reach out to a person when:
- Your question is specific to your account and the assistant can't find a matching article.
- You've followed the steps and the issue persists.
- You'd simply prefer to talk to someone.
You can always open the support widget in the corner of the app to search articles, submit a support ticket, or — on plans that include it — start a live chat. Every plan can reach support through a ticket, so you're never stuck without help.