Help Center vs. Documentation Guide
Understand when to use the Help Center for quick fixes and FAQs, and when to reach for Documentation's deeper product guides.
Last updated July 16, 2026
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Praxivara offers two complementary places to find answers: the Help Center and the product Documentation. They serve different needs, and knowing which to reach for saves you time.
The short version
Use the Help Center when you have a specific question or a problem to fix right now. Use Documentation when you want to learn how a feature works end to end.
| Help Center | Documentation | |
|---|---|---|
| Best for | Quick answers, troubleshooting, account and billing questions | Deeper how-to guides and understanding a feature in full |
| Format | Short FAQ and step-by-step fixes | Longer, structured product walkthroughs |
| You reach for it when | Something isn't working, or you need one specific answer | You're setting something up for the first time or want the complete picture |
What the Help Center is for
The Help Center is a searchable knowledge base of frequently asked questions, troubleshooting guides, and account, billing, and security articles. It's designed for fast, self-service answers you can find without waiting for a person.
Reach for the Help Center when you want to:
- Fix a specific problem, such as resetting a password or resolving a connection error.
- Look up how billing, security, or account settings work.
- Find a quick answer to a common "how do I…" question.
- Browse troubleshooting topics before deciding whether to contact support.
You can open the Help Center from the account menu in the app sidebar, and it's also linked from the Praxivara marketing site.
What Documentation is for
Documentation holds the deeper product how-to guides. Where a Help Center article answers one question, a Documentation guide walks you through a feature from start to finish, so you understand how the pieces fit together.
Reach for Documentation when you want to:
- Set up a capability for the first time and follow every step.
- Understand how a feature is meant to be used, not just fix one issue.
- Explore related settings and options around a feature in one place.
How to choose
- Start with the question you have. If it's "why isn't this working?" or "where do I change X?", the Help Center is usually fastest.
- Move to Documentation for depth. If a Help Center article gives you the fix but you want the complete workflow, follow the link into Documentation for the full guide.
- Search either place by keyword. Try terms like the feature name or the task you're trying to complete.
Tip: The two are meant to work together. Help Center articles often link out to the matching Documentation guide, so you can begin with a quick answer and go deeper only when you need to.
Not sure where to look? Just ask
You don't have to decide up front. Ask the in-app AI assistant your question in chat, and it will search both the Help Center and Documentation for you, then summarize the relevant articles with links. It handles product and account how-to questions as well as troubleshooting, so you often get an answer without opening either resource yourself.
When an article isn't enough
If neither the Help Center nor Documentation resolves your issue, you can reach the support team from the help widget in the corner of any customer-facing page. From there you can search articles, open a support ticket, or start a live chat if your plan includes it. Every plan can open a ticket, so you always have a way to reach a person.