Support response times by plan Guide
Understand the first-response target your plan carries and which plans include live chat, so you know what to expect when you reach out.
Last updated July 16, 2026
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Every Praxivara plan includes support. What changes with your plan is how quickly you can expect a first reply and whether real-time live chat is available. This article explains the support levels, how to reach the team, and how to set the right expectations when you get in touch.
Support levels at a glance
Each plan carries a target first-response time and a support channel. Faster targets and live chat come with higher plans, but no matter which plan you are on, you can always reach the team.
| Plan tier | Support level | What you get |
|---|---|---|
| Entry plans | Standard support | Support tickets with a standard first-response target. |
| Mid plans | Priority support | Support tickets with a faster first-response target. |
| Higher plans | Live chat support | Real-time live chat plus tickets, with a faster target. |
| Top plan | Dedicated support | Our fastest first-response target, live chat, and priority handling. |
Note: A faster support level means a quicker first response and, on higher plans, access to live chat. It does not mean different answers — every customer gets the same quality of help.
What the response target means
Your plan's target describes how long you can expect to wait for the first reply from a support team member, not the time to fully resolve an issue. Complex questions may need a few exchanges to work through.
To see the support channel and response target tied to each plan, check the pricing page, where support is listed alongside the other features for every tier.
How to reach support
All support channels live inside the app, in the help widget in the corner of the page.
- Click the help or chat bubble in the corner of any customer-facing page to open the widget.
- Search the Help Center from inside the widget — many questions have a step-by-step article that resolves them right away.
- If you still need a person, start a live chat (on plans that include it) or open a support ticket.
You can also reach the team from the Help Center itself, even while signed out.
Live chat
On plans that include live chat, you can start a real-time conversation with the support team directly from the widget. If a chat needs follow-up, it can continue as a tracked ticket so nothing is lost when the conversation ends. You can also return to the widget later to see your earlier chat history.
Support tickets
Every plan can open a support ticket. Submit one from the widget, and replies are handled over email so you keep a written record and can follow up over time. If your plan is ticket-only, this is your primary channel — and it still carries a response target.
Get a faster answer without waiting
Before you open a ticket, two options often get you an answer immediately:
- Search the Help Center. Browse FAQ, troubleshooting, and account, billing, and security articles from the widget or at help.praxivara.com.
- Ask the AI assistant. Ask a how-to or troubleshooting question in chat — for example, how to connect an integration or set up two-factor authentication. The assistant searches the official Help Center and Documentation and summarizes the relevant articles with links.
Help a ticket move faster
When you open a ticket, including the right detail up front reduces back-and-forth:
- A clear description of what you were trying to do and what happened instead.
- The steps to reproduce the issue, if it is repeatable.
- Any error message you saw, and roughly when it occurred.
- The email address on your account, so the team can find your request.
Tip: If you do not see an email reply within your plan's target window, check your spam or junk folder and confirm the reply is going to the address on your account.
Want faster support or live chat?
If you regularly need quicker responses or real-time chat, upgrading to a higher plan shortens your first-response target and, on plans that include it, unlocks live chat. Compare the support level for each tier on the pricing page before you decide.