"We're not currently servicing your location" Troubleshooting

If you see "We're not currently servicing your location" while creating your account or starting your free trial, it means Praxivara isn't yet able to complete signups from the area tied to your billing details. This is almost always quick to resolve.

What this message means

To bill customers correctly, Praxivara needs to be set up to collect and remit sales tax in your region. When a signup comes from an area where that setup isn't in place yet, checkout pauses and shows this message instead of charging you or creating the subscription.

Your location is determined from the billing address you enter at checkout. If that address is mistyped, incomplete, or points to the wrong region, you can see this message even when your actual location is supported.

Nothing has been charged and your account isn't blocked. You're simply held at the final step until the address is corrected or your region is enabled.

Fix it by checking your billing address

Start here — an address typo is the most common cause.

1. Return to the checkout step where you add your payment details.
2. Review the billing address fields carefully, especially the country, state or region, and postal code.
3. Correct anything that's wrong or incomplete, and make sure the address matches the card you're using.
4. Submit again to continue starting your trial.

If the address was simply mistyped, correcting it usually clears the message immediately and lets you finish signing up.

If your address is correct but still blocked

If you've confirmed the billing address is accurate and you still see the message, your specific region likely isn't enabled for new signups yet. In that case, reach out to support so the team can help.

1. Email the support team and mention that you saw "We're not currently servicing your location" at signup.
2. Include the country and region on your billing address so the team knows exactly where you're signing up from.
3. Note whether this is for a first-time account or an additional workspace.

Support can tell you whether your area is on the way and help you get set up once it's available.

Frequently confused with other checkout messages

Being asked for a billing address

Requesting a billing address at checkout is normal — it's used to calculate the correct sales tax for your region. On its own, it doesn't mean anything is wrong.

An age requirement message

If you see a message about needing to be at least 18, that's a separate check tied to the date of birth entered earlier in onboarding, not your location.

A declined or rejected card

A card that won't go through is a payment issue rather than a location one. Double-check the card details, or try a different card, and confirm the billing address matches the card on file.

After it's resolved

Once checkout goes through, you'll start your free trial and land in your workspace, ready to set up your assistant. You can review or update your billing address later from your account settings.