Freeing up storage space

Storage is charged for every GB you keep, so clearing out what you no longer need lowers your bill, and you don't have to guess what's taking up room. The Usage page breaks your storage down by source, so you can see exactly what's using space and clear out what you no longer need. Deleting an item frees its space right away.

Check your storage first

Start by opening Settings and going to the Usage tab. The Storage card shows how much space you're using and what storage has cost so far this cycle.

You can also simply ask the assistant something like "how much storage am I using?" to get the exact figures in a conversation.

Tip: If a file upload recently failed, check your credit balance: a new file is only refused when your account is out of credits, and adding credits resolves it.

Find what's using your space

On the Usage page, the storage section includes a collapsible breakdown grouped by source, with the largest consumers listed first. Sources include:

• Chats — files and attachments tied to your conversations
• Agents — files your AI agents hold
• Channels — media from your connected channels
• Mail — attachments in Praxivara Mail
• Voice recordings — saved call recordings
• Uploads — files you've uploaded directly
• Profile & branding — logos and profile assets
• Generated files — files the platform created for you

Expand any source to see the individual items inside it, each with a link to open it directly.

Free up space, step by step

1. Open Settings and select the Usage tab.
2. Scroll to the storage breakdown and expand the source at the top of the list — this is your biggest consumer.
3. Use the link next to an item to open it and review its contents before removing anything.
4. Delete the underlying chat, agent, recording, or file you no longer need, or review and delete files in Drive. Its space is reclaimed immediately.
5. Return to the Usage page and confirm your storage has dropped.

Work from the largest sources down. Removing a few big items typically frees far more space than clearing many small ones.

What happens when you delete

Deleting an item removes both the item and the storage it occupied. The change is reflected on the Usage page right away, and the daily storage charge goes down with it.

Because deletion is immediate and permanent, review each item first — especially voice recordings and uploaded files you may want to keep a copy of elsewhere.

When you'd rather keep everything

You don't have to delete anything. There's no storage limit: what you store is charged in credits a little each day, and new files keep saving as long as your account has credits.

Note: Keeping an eye on the Usage page — and keeping enough credits on hand — helps you avoid interrupted uploads.