How storage is billed

Praxivara stores the files you and your agents work with — chat attachments, agent knowledge, recordings, mail attachments, uploads, and generated files. Storage is pay as you go: you pay only for the space you keep, in credits, from the same balance as the rest of your work.

How it's charged

Storage uses credits based on how much you store, and your Usage page shows the exact amount. It's charged a little each day for what you're storing, so you only pay for what you actually keep.

• The same on every plan. No plan comes with a set amount; storage is billed from the first GB.
• No limit. New files keep saving, however much you store.
• Nothing to buy or turn on. Storage is simply charged in credits.

Note: A file is only refused if your account is out of credits. Add credits and it saves as usual.

What uses storage

Storage is used by the files your account keeps, grouped by source so you can see exactly where space is going. Common sources include:

• Chats — files and attachments from your conversations
• Agents — knowledge files and materials your agents use
• Channels — media shared over connected channels
• Mail — attachments in your Praxivara Mail
• Voice recordings — audio saved from calls
• Uploads — files you've added directly
• Profile & branding — logos and images you've set
• Generated files — documents and media the assistant creates

How to check your storage

1. Open Settings from the sidebar.
2. Go to the Usage tab.
3. Find the Storage card. It shows how much you're storing, what storage has cost so far this cycle, and roughly what it costs per day at today's size.

You can also ask the assistant questions like "how much storage am I using?" to get the exact figures.

Lowering your storage charge

Deleting files you no longer need lowers the charge right away. To find what's worth removing:

1. On the Usage page, expand the storage breakdown to see which chats, agents, or channels are holding the most files.
2. Open the item you want to review directly from the breakdown.
3. Delete what you no longer need, or review and delete files in Drive. The space is freed immediately, and the daily charge goes down with it.

Tip: Old voice recordings and large uploads are often the biggest single consumers of space. Clearing them out from time to time keeps storage costs down.