What consumes credits Guide
Understand the credit categories on your Usage page — and why inbound calls and received mail are always free.
Last updated July 16, 2026
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Credits are spent on the actual work Praxivara does for you — the assistant's replies, your agents' runs, messages across your channels, and voice calls. The Usage page groups every charge into clear categories so you can see exactly where your credits went, without doing any math.
The credit categories
On the Usage page, credits used this billing period are broken down into categories you'll recognize. Expand any category to see which chats, agents, or channels contributed to it, then drill into individual charges with their timestamps.
- AI Chat — your conversations with the assistant.
- Channels — messages the assistant sends and handles across SMS, Telegram, iMessage, WhatsApp, and Slack.
- AI Agents — the work your agents perform when they run.
- Voice — voice conversations with the assistant.
- Phone calls — outgoing phone calls placed on your behalf.
- Praxivara Mail — emails sent from your mailbox.
Each category rolls up to a total, and every individual charge links back to the conversation that created it — so if something looks higher than expected, you can open it and review exactly what happened.
What's always free
Not everything you receive costs credits. Incoming activity is never charged:
- Inbound phone calls — calls that come in to your number are unlimited and free.
- Inbound mail — email received in your Praxivara mailbox is unlimited and free.
Credits are spent only on outgoing, active work: sent messages, placed calls, sent emails, assistant replies, and agent runs. Receiving a call or an email costs nothing.
Tip: A simple way to remember it — you're charged for work done on your behalf, not for what arrives in your inbox or on your phone line.
Find your biggest consumer
If your credits are moving faster than you expected, the breakdown makes it easy to find the source:
- Open Settings and go to the Usage tab.
- Review the category totals for the current period — the largest ones stand out first.
- Expand the category to see which specific chat, agent, or channel is driving it.
- Open the linked conversation from any charge to see the detail behind it.
One category being much larger than the others is completely normal. It usually reflects how you work — a busy agent, an active messaging channel, or frequent voice calls will naturally account for more of your usage.
Common questions
Does using tools or connecting integrations cost credits?
Connecting an integration doesn't cost credits on its own. Credits are consumed when the assistant or an agent actually does work for you — which may involve the tools you've connected — and that work appears in the relevant category on your Usage page.
Why did one chat or agent cost more?
Longer, more involved work naturally uses more credits than a quick exchange. Expand the charge on the Usage page and open the linked conversation to see what the assistant or agent did.
Can I ask the assistant about my usage?
Yes. You can ask the assistant questions like "how many credits do I have left" and it will report the exact figures for your current period.