Fixing a failed upload
When an upload fails or an agent stalls while saving a file, here's how to find the cause and get work moving again.
Last updated October 16, 2026
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If a file won't upload or an agent stops partway through saving its work, storage space isn't the reason: there's no storage limit, and every GB you keep is simply charged in credits. A new file is only refused when your account is out of credits. This article walks you through confirming the problem and resolving it in a few minutes.
Confirm the cause
- Open Settings and go to the Usage tab.
- Check your credit balance.
- If your credits have run out, that's why new files can't be saved.
If you saw a message that new files can't be saved until credits are added, that's the cause. You may also have received a notification that a file couldn't be saved.
Tip: A failed upload doesn't harm anything already saved. Once credits are added, you can retry the upload and it will go through normally.
Add credits
- Go to the Billing page.
- Add credits, or upgrade your plan.
- Confirm the change. New files can save again right away.
Retry the upload or restart the agent
Once credits are added, return to what you were doing:
- For a failed upload, try adding the file again.
- For an agent that stalled, run it again so it can finish saving its work.
If the same file still won't upload even though you now have credits, check that it's a supported file type and isn't unusually large on its own, and try again in a moment.
Keep storage costs down
Storage is charged daily in credits, based on how much you store. Clearing out what you no longer need lowers that charge and leaves more credits for your work. You can review and delete files in Drive.
Good things to clear first
- Old voice recordings and generated files you've already downloaded or no longer need.
- Completed or abandoned agents that are holding attached files.
- Large uploads from finished projects.
- Archived chats that contain heavy attachments.