Tracking phone and mail usage Guide

When your assistant and agents handle phone calls and email, that activity shows up on the Usage page alongside everything else you consume. This guide explains how to read your call and email totals, review voice minutes, and understand which phone and mail activity draws on your credits.

Where phone and mail usage appears

Your phone and mail activity lives on the Usage page, which you'll find in Settings under the Usage tab. The page shows credits used this billing period against your plan's monthly allowance, with a progress bar that turns amber as you approach your limit and red once it's exhausted.

Below the summary, your usage is grouped into categories you'll recognize. Phone and mail have their own categories — look for Voice, Phone calls, and Praxivara Mail — so you can see this activity separately from AI Chat, Channels, and AI Agents.

Tip: You can also just ask your assistant questions like "how many credits do I have left this period" and get exact figures without opening the page.

Reading call counts and voice minutes

To review your phone activity:

1. Open Settings and select the Usage tab.
2. Find the Voice or Phone calls category in the breakdown and expand it.
3. Review the individual calls, including when each one happened and the activity it involved.
4. Select a charge to open the related conversation and see exactly what took place on that call.

Because voice calls are measured by time spent on the line, longer calls draw more from your allowance than short ones. Expanding the category lets you see which calls were the largest so nothing is a mystery.

Reading email counts

Mail activity works the same way. Expand the Praxivara Mail category to see the emails your assistant and agents have handled, each with a timestamp and a link to the conversation behind it. This makes it easy to confirm what was sent and when.

What's free and what uses credits

A simple rule covers both channels:

• Incoming phone calls are always free. Receiving calls never draws on your credits, no matter how many come in.
• Received email is always free. Inbound mail is unlimited and isn't charged.
• Outgoing calls and sent email use credits. When your assistant or an agent places a call or sends a message on your behalf, that work is metered like any other task.

This is why you may see entries under Voice or Praxivara Mail for outgoing activity but nothing for the calls and messages you receive.

Understanding your outgoing-call activity

Outgoing calls are the phone activity that counts against your allowance, so the Usage page is the best place to keep an eye on them. Expanding the Voice or Phone calls category shows every outbound call your assistant and agents have made this period, most significant first.

If outgoing calls are a large share of your usage, drilling into individual charges helps you see which agent or task is responsible, so you can adjust how and when calls are placed.

Note: If your credits run low mid-period, the progress bar warns you before you run out. You can add a one-time or recurring credit pack from the Billing page, or turn on auto top-up so more credits are added automatically when your balance gets low.

Quick reference

Activity	Counts against credits?	Where to check
Incoming phone calls	No — always free	Voice / Phone calls
Outgoing phone calls	Yes	Voice / Phone calls
Received email	No — always free	Praxivara Mail
Sent email	Yes	Praxivara Mail

Checking these categories regularly gives you a clear, current picture of your phone and mail activity — and confidence that the free inbound activity stays free.