Why a routine paused or stopped
A routine can pause itself or stop for a few clear reasons. Here's how to tell which one — and get it running again.
Last updated August 20, 2026
On this page
If a routine has gone quiet, it's usually paused for one of a few reasons. Open the Routines page to see its status, then match it to the list below.
Common reasons
It kept running into errors
If a routine fails repeatedly — most often because a connected tool needs reconnecting — it pauses itself so it doesn't keep trying. Reconnect the tool and switch the routine back on. See reconnecting an integration.
No phone channel is connected
A routine with nowhere to deliver stays paused until you connect a messaging channel. See connecting a messaging channel.
You've run out of credits
Routines need credits to run. If your balance is used up for the period, runs stop until you top up — see running out of credits mid-period.
It was switched off
It may simply have been turned off. Turn it back on from the Routines page.
Get it running again
Check its status on the Routines page — it will tell you why it's paused.
Reconnect a tool, connect a channel, or top up credits, whichever applies.
Switch it on and it resumes from its next scheduled run.
Common questions
Will it start again on its own?
Once you fix the cause, turn it back on and it resumes on the next scheduled run.
Did I lose the briefs it already sent?
No. Anything already delivered stays in your phone's message history.
How do I stop a routine for good?
Delete it from the Routines page. That stops future runs; past messages remain.