Continuing a conversation across devices Guide

Your conversation with the AI Assistant follows you. You can start a request in the web app on your computer and continue it from your phone — or the other way around — because your messages and the assistant's replies stay in sync across the web app and any phone channels you've connected.

How cross-device sync works

The AI Assistant keeps one continuous conversation regardless of where you're talking to it. A message you send from the web app appears alongside messages sent from a connected phone channel, and the assistant's replies land in whichever place you're currently reading.

This means you can:

• Begin drafting a request at your desk and finish the exchange from your phone while you're away.
• Ask a follow-up from a text message and have the assistant remember the full context of what you discussed earlier on the web.
• Move between channels throughout the day without repeating yourself or losing your place.

Note: The assistant also remembers your profile, custom instructions, and preferred language across every channel, so replies stay personalized no matter which device you're on.

Connecting a phone channel

To continue conversations from your phone, connect one or more messaging channels to your account. Supported channels include SMS, iMessage, WhatsApp, Telegram, and voice.

1. Open your Settings in the web app.
2. Find the channels or connected-messaging area for your account.
3. Choose the channel you want to add and follow the on-screen steps to link it.
4. Send a message from that channel to confirm it's connected.

Once a channel is linked, messages you send from it join the same conversation you have on the web.

Picking up where you left off

1. Send or receive a message on any connected device — web or phone.
2. Switch to another device whenever it's convenient.
3. Open the assistant there and continue the conversation. Recent messages appear in place, and new replies stream in live while you have the chat open.

If you have the web chat open while a message arrives from a phone channel, the new message appears in your open conversation automatically — there's no need to refresh.

Keeping conversations organized

You can keep several separate conversations at once. Each stays distinct across your devices, so a topic you're working through on your phone won't blend into a different thread you have open on the web.

Actions and approvals across devices

When the assistant is about to do something that reaches the outside world — sending an email or message, deleting something, or making a payment — it shows an Approve card first. That confirmation step applies wherever you're talking to the assistant, including from a phone channel, so nothing happens until you say yes.

If the assistant proposes an action while you're on a phone channel, respond there to approve or decline it. The outcome is reflected in the same conversation across your other devices.

Availability

Connected phone channels and live-synced chat are available on plans that include them. If you don't see the option to connect a channel, check your plan details or open your account settings to review what's included.

Troubleshooting

Messages from my phone aren't appearing on the web

Confirm the channel is still connected in your Settings, and make sure you're signed in to the same account in the web app. Reopening the conversation usually brings the latest messages into view.

A reply I expected on my phone didn't arrive

Check that the channel is active and that messages are being delivered to your device. If a channel was recently disconnected or needs to be re-linked, reconnect it from Settings and send a fresh message to confirm.

The assistant seems to have lost context after I switched devices

Make sure you're continuing the same conversation rather than starting a new one. If you have multiple conversations open, select the one you were working in so the assistant has the full history.