Changing your login email Guide

You can move your Praxivara account to a new email address at any time. When you do, everything stays exactly where it is — your chats, agents, integrations, and settings are simply re-pointed to the new address. Nothing is lost.

Before you start

Two things make the change go smoothly:

• You have a password set. Changing your login email requires confirming your current password. If you sign in with Google only, set a password first (Settings > Security), then come back to change your email.
• You can receive mail at the new address. The confirmation code is sent to the new email, so make sure you can open its inbox.

Change your login email

1. Open Settings and go to the Security tab.
2. Find the Sign-in section and choose Change on the Email row.
3. Enter your current password and the new email address you want to use.
4. Praxivara sends a 6-digit confirmation code to the new address. Enter it to prove you own that inbox.
5. Once the code is accepted, your login email is updated. Sign in with the new address from now on.

Note: The confirmation code is valid for 10 minutes. If it expires before you enter it, request a new one and try again.

If the code doesn't arrive

• Check the right inbox. The code always goes to the new address you entered, not your old one.
• Look in spam or promotions. Automated messages sometimes land there.
• Resend the code. Use the resend option on the confirmation screen. There is a short wait between sends, so give it a moment before trying again.

Troubleshooting

The "Change" option isn't showing

This happens on accounts that sign in with Google only and have no password yet. Set a password in Settings > Security first, then the option to change your email will appear.

You're asked for your current password

This is expected. Confirming your password is a required security step so that only you can move the account to a new address.

"Couldn't use that email"

A new email can be declined for a couple of reasons: it may already be linked to another Praxivara account, or it may have failed a deliverability check. Try a different address, and make sure the one you enter is spelled correctly and actively receives mail.

What changes and what stays the same

If you use email as a two-factor sign-in method, verification codes will be sent to your new address after the change is complete. Your authenticator app and SMS methods are unaffected.