Turning on two-factor authentication Guide

Two-factor authentication (2FA) adds a required second step whenever you sign in, so a stolen password alone can't reach your account. Praxivara supports three methods — an authenticator app, text-message (SMS) codes, and email codes — and you can turn on more than one.

Before you start

Two-factor settings live under Settings > Security. Your account needs a password before you can enable a second factor, so if you currently sign in only with Google, set a password first from the same Security tab.

Tip: Turning on more than one method gives you a fallback. If you lose your phone, you can still sign in with email codes or a backup code.

Turn on an authenticator app

An authenticator app (such as the one on your phone) generates a fresh six-digit code every few seconds. This is the most reliable method because it works without cell service or email.

1. Go to Settings > Security and start setup for the authenticator method.
2. Scan the on-screen QR code with your authenticator app, or enter the setup key manually if you can't scan.
3. Enter the six-digit code your app shows to confirm the connection.

Once confirmed, the method is active and you'll be asked for a code the next time you sign in.

Turn on SMS codes

With SMS enabled, Praxivara texts a code to your verified phone number at sign-in.

1. In Settings > Security, start setup for the text-message method.
2. Enter your mobile phone number.
3. Enter the code sent to that number to verify it.

Turn on email codes

Email codes are sent to the address on your account.

1. In Settings > Security, start setup for the email method.
2. Enter the code sent to your account email to confirm.

Save your backup codes

When you first enable two-factor authentication, Praxivara shows a set of one-time backup codes. Each code works once and gets you in if you ever lose access to your authenticator app, phone, or email.

• Copy the codes or download the file, and store them somewhere safe and separate from your phone.
• You can check how many unused codes remain in Settings > Security.
• You can regenerate a fresh set at any time — doing so immediately invalidates the previous codes.

Choosing a method at sign-in

When you have more than one method turned on, the sign-in verification screen lets you pick which one to use for that login. Choose your authenticator app, request an SMS or email code, or enter a backup code instead.

Changing or removing a method

You can manage each method from Settings > Security. Disabling a method requires your password to confirm.

Changing your SMS number

You can't swap the verified phone number directly. To move SMS codes to a new number, disable the text-message method first, then set it up again with the new number.

Note: Some organization and admin accounts are required to keep at least one second factor. If you can't remove your last method, your account is subject to that requirement — add a different method first, then remove the one you no longer want.

Troubleshooting

My authenticator code is rejected

Authenticator codes are time-based, so this is usually a clock issue on the device running the app. Make sure the device's date and time are set automatically, then enter a fresh code before it expires.

My SMS or email code didn't arrive

Check that the number or address is correct and look in your spam folder for email codes. If you requested several codes quickly, wait a moment before requesting another, then use the most recent code.

I've lost access to my method

Use one of your saved backup codes on the sign-in screen. After you're back in, review your methods in Settings > Security and regenerate your backup codes so you have a full set again.