Disabling a two-factor method Guide

Two-factor authentication adds a required second step when you sign in, so a stolen password alone can't reach your account. If you no longer want a particular method turned on — for example, you've switched phones or prefer to rely on your authenticator app — you can disable it from your security settings. Turning a method off always requires confirming your password.

Before you begin

Disabling a two-factor method removes that step for the method you turn off. If it's the only factor on your account, disabling it turns off two-factor protection entirely. For that reason, keep the following in mind:

• You'll be asked for your current password to confirm the change.
• If you use more than one method, turning one off leaves the others in place.
• Admin and company accounts are required to keep at least one factor on and cannot remove their last method (see the section below).

Tip: If your goal is simply to switch the phone number used for text-message codes, you'll disable SMS first and then re-enroll the new number. A phone number can't be swapped in place.

Turn off a two-factor method

1. Open Settings and go to the Security tab.
2. Find the two-factor authentication area, where each method you've enabled — authenticator app, text message (SMS), or email — is listed.
3. Choose the option to disable the method you want to remove.
4. Enter your current password when prompted to confirm.
5. Save the change. The method is turned off immediately, and any others you have stay active.

Why your password is required

Confirming your password is a deliberate security step. Because disabling a method lowers the protection on your account, Praxivara verifies it's really you before making the change — even if you're already signed in.

The required-2FA floor for admins

Admin and company accounts must always keep at least one two-factor method active. This protects the sensitive access those accounts hold.

If your account is subject to this rule, you can still switch between methods — for example, moving from SMS to an authenticator app — but you won't be able to remove your final remaining factor. To change methods on an admin account:

1. Turn on the new method you want to use and confirm it.
2. Once the new method is active, disable the old one you no longer need.

Because a second factor is now enabled, the account still meets the requirement, and the change goes through.

Make sure you can still get in

Before turning off a method, confirm you have another way to complete sign-in verification so you don't lock yourself out:

• Keep a working method. If you rely on a single factor, set up a replacement before disabling the current one.
• Check your backup codes. Your Security settings show how many unused backup codes remain. These one-time codes let you sign in if you lose access to your usual method.
• Regenerate codes if needed. If you're unsure your saved codes are current, you can generate a fresh set — the previous codes stop working right away, so save the new ones.

Troubleshooting

You're asked for a password you don't have

If your account was set up with Google sign-in only, you'll need to set a password first before you can confirm security changes like disabling a method.

The disable option isn't available

If you can't turn off a method, it's usually because it's the last factor on an account that requires two-factor authentication. Enable another method first, then remove the one you no longer want.

You want to change your 2FA phone number

A verified phone number can't be edited directly. Disable text-message codes, then re-enroll with the new number to verify it.

Note: Turning off a two-factor method never affects your data, chats, agents, or other settings. It only changes how you verify your identity when you sign in.