Can't find an app in the catalog? Guide

If you searched the integrations catalog and didn't see the app you expected, it's usually still there — just filed under a different category or listed by a slightly different name. This guide walks through where to look before you conclude an app isn't supported.

Start with a broad search

Open the Integrations page and use the search box at the top of the catalog. A few habits make searches more reliable:

1. Search by the shortest, most recognizable part of the name (for example, quick instead of the full product name).
2. Try the parent company name as well as the product name — some tools are listed under the company that makes them.
3. Clear any active category filter before searching, so you're searching the whole catalog rather than one section.

Tip: Search matches on the app name, so a single distinctive word usually surfaces it faster than typing the full title.

Browse by category

Many apps fit more than one category, and an app you think of as one type of tool may be grouped under another. If search comes up short, switch to browsing and scan the relevant categories.

Categories in the catalog include CRM & Customer Data, Sales & Prospecting, Email Marketing, E-commerce & Inventory, Payments & Billing, Banking & Accounting, Email, SMS/Voice & Messaging, Team Chat, Scheduling & Calendar, Meetings & Video, Docs & Spreadsheets, Productivity & Notes, Customer Support, and Developer Tools, among others.

Check an adjacent category

If an app isn't where you first expected, look one category over. A billing tool might sit under Payments & Billing or under Banking & Accounting; a scheduling tool might appear under Scheduling & Calendar or Meetings & Video. Scanning the neighboring category often turns up what search missed.

The app may be listed under a different name

Some connections don't carry the exact brand name you'd search for. The most common example is research data sources: these are typically listed as <Company> Research rather than the product name you might have in mind. If you're looking for a way to pull data from a particular source and can't find it by product name, try searching the company name followed by Research, or browse the research data sources in the catalog.

You'll also find Praxivara's own built-in channels — such as Praxivara Phone and Praxivara Mail — grouped together under a "By Praxivara" section alongside the third-party apps, rather than mixed into the other categories.

Confirm what "Connected" and "Available" mean

Each integration card shows how many of its actions are connected versus available. This is a count of the app's capabilities, not a sign that the app is missing. An app can be fully present in the catalog and simply show a low connected count until you connect it and turn on the actions you want.

Look inside an integration before deciding it's not a fit

If you found the app but aren't sure it does what you need, open its card to review its capabilities. Each integration lists the actions it supports, and where available, the triggers that can start an agent automatically. You can search within that list to check for a specific operation before you connect.

If the app genuinely isn't in the catalog

New integrations are added over time, so an app that isn't listed today may simply not be available yet. If you've searched by name and by company, browsed the likely categories, and checked for a research-style listing without success, the app may not be supported at the moment.

When that happens, reach out to support and let them know which app you were hoping to connect and what you wanted the assistant to do with it. That helps prioritize which integrations get added next.

Note: Even without a direct integration, you may be able to accomplish a related workflow through an app you can already connect. Support can help you find the closest match.