"Daily limit reached" when messaging or calling Troubleshooting

Some activities in Praxivara — such as sending messages or placing calls through a connected channel — have a limit on how much can happen in a given day. When you reach that limit, the assistant lets you know with a "Daily limit reached" message and pauses that activity until the limit resets.

This is a normal safeguard. It protects your account from runaway sending, unexpected charges, and provider-side restrictions on the tools you've connected.

Why you're seeing this message

A daily limit is there to keep messaging and calling predictable and within the allowance included with your plan. You'll typically see it in situations like these:

• The assistant or one of your agents has sent or placed a high volume of messages or calls today.
• A trigger or automation ran more often than expected and used up the day's allowance.
• Your plan includes a certain amount of a given activity, and today's usage has reached it.

When the limit is hit, Praxivara stops the affected activity rather than continuing past your allowance. Everything else in your account keeps working normally.

Note: Reaching a daily limit does not mean anything is broken. It simply means that particular activity is paused for the rest of the day.

Limits apply across your whole account

Daily limits are counted per account, not per chat, per agent, or per connection. That means all of your activity contributes to the same daily total.

What this looks like in practice

• Messages you send from a chat and messages your agents send both count toward the same daily total.
• Activity across your different agents and automations is combined, not tracked separately.
• Starting a new chat or connecting the same tool under a different account does not reset the count.

Because the limit is shared, a single busy agent or a frequent trigger can use up the day's allowance for everyone and everything on the account. If you hit the limit sooner than expected, it's worth checking whether an automation is running more often than you intended.

When limits reset

Daily limits reset on a daily cycle. Once the day rolls over, the affected activity becomes available again automatically — you don't need to do anything to turn it back on.

If you reach a limit late in the day, the simplest option is usually to resume the work after the reset. Your requests and agents remain in place; only the paused activity waits for the new day.

What you can do now

If you've hit a daily limit and need to keep working, here are your options:

1. Wait for the reset. The limit clears on the next daily cycle, and the activity resumes on its own.
2. Check your automations. Open your agents and review any triggers that send messages or place calls. If one is firing more often than expected, adjust or pause it so it doesn't consume the day's allowance.
3. Use a different channel. If a specific messaging or calling channel is paused, another connected tool or channel may still be available for the task.
4. Review your plan. If you regularly reach the limit, your workload may have grown beyond what your current plan comfortably supports. Higher plans include larger allowances for this kind of activity.

If the limit seems wrong

If you're confident your usage shouldn't have reached the limit — for example, you haven't been sending much and no automation should be active — review your recent activity and connected triggers first. If everything looks correct and the message persists, reach out to support so the team can take a closer look.

Tip: To avoid surprises, give agents that send messages or place calls clear, narrow conditions for when they should act. This keeps day-to-day usage steady and makes it far less likely you'll reach a daily limit unexpectedly.