What connected apps let the assistant and agents do Guide

Connecting an app links your own account for a tool — like your email, calendar, CRM, or accounting software — so the assistant and your agents can work inside it on your behalf. You stay in control: you choose which app to connect and exactly which actions it's allowed to take.

What "connected" means

Out of the box, the assistant can hold a conversation, but it can't reach into your other tools. Connecting an app changes that. Once an app is connected, its actions become available to the assistant in chat and to any agents you build.

For example, with your email connected, you can ask the assistant to draft and send a message. With your CRM connected, an agent can look up a contact or update a record. With your calendar connected, the assistant can check availability and schedule events.

Connections are private to you and scoped to your workspace. Connecting an app links your account only — it doesn't expose it to anyone else.

Two things a connected app can do

Actions

Actions are the things the assistant and agents can perform inside an app — reading data, creating records, sending messages, and so on. When you ask the assistant to do something, it uses the actions you've enabled for that app.

Triggers

Some apps also offer triggers: events that can start an agent automatically. A new e-commerce order, a change to a CRM record, a bank event, or an inbound text message can each kick off an agent without you lifting a finger. Triggers are what let an agent run on its own rather than waiting for you to ask.

Not every app has triggers. Many apps offer actions only, which is perfectly normal — you simply ask the assistant or agent to perform them when you need them.

You choose exactly what's allowed

When you connect an app, you pick which of its actions the assistant may take. This is a per-connection allowlist shown as a simple set of checkboxes, with a Select all option.

This lets you connect a powerful tool while keeping the assistant limited to only what you trust. You might, for instance, connect a CRM but enable only the actions that read data — leaving anything that changes records turned off until you're ready.

1. Review the list of available actions as you connect the app.
2. Select all of them, or check only the specific ones you want to enable.
3. Finish connecting. The assistant can now use exactly those actions and nothing more.
4. To adjust later, reopen the connection and use Manage actions to add or remove what's enabled.

Tip: If the assistant tells you an action "is not enabled," that's your cue to open the app's connection and turn that action on under Manage actions.

Where connected apps live

All of this happens on your Integrations page — a searchable, category-filtered catalog of every tool you can connect. From there you can:

• Search for an app by name, or filter the catalog by category.
• See at a glance which apps are already connected versus available to connect.
• Open an app's card to learn what it does and browse its capabilities before you commit.
• Find Praxivara's own built-in channels alongside the third-party apps.

Categories span the tools most businesses rely on, including CRM and customer data, sales and prospecting, email and email marketing, e-commerce, payments, banking and accounting, messaging and voice, team chat, scheduling and calendars, meetings, documents and spreadsheets, customer support, and developer tools.

How connecting works

The exact steps depend on the app, but they follow a few familiar patterns:

• Sign-in popup — Google, Microsoft, and Slack apps open the provider's own secure sign-in and consent screen. You approve the requested permissions there.
• Hosted connect window — Many third-party apps open a guided connect window where you authorize access.
• API key or credentials — A few apps ask you to paste a key or account credentials.
• App-specific password — Apple Calendar connects with an iCloud app-specific password rather than your normal iCloud password.
• One-click add — Research data sources connect instantly, with no sign-in required.

After connecting, return to the Integrations page and confirm the app now shows as connected. You can manage each connection over time — adjusting enabled actions, reconnecting if access lapses, or disconnecting entirely.

If you can't find an app

If a search comes up empty, the app may live under a different category or a slightly different name — research and data sources, for instance, often appear as "<Company> Research." If it isn't in the catalog at all, it may not be supported yet.