Praxivara's own built-in channels (Phone & Mail) Guide
Understand the "By Praxivara" group in the integrations catalog and how Praxivara Phone and Praxivara Mail differ from connecting third-party apps.
Last updated July 16, 2026
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When you open your integrations catalog, most of what you see are third-party apps you connect with your own account — your CRM, your inbox, your calendar. Alongside them is a group labeled By Praxivara, which holds channels that Praxivara provides directly: Praxivara Phone and Praxivara Mail.
What "By Praxivara" means
The By Praxivara group appears in the same catalog as every other integration, but these entries work a little differently from a typical connection. Instead of linking an outside account you already own, you are turning on a channel that Praxivara runs for you — a phone capability and an email capability that your assistant and agents can use on your behalf.
Because these are native to the platform, there's no external provider sign-in, no API key to paste, and no third-party consent screen. You set them up inside Praxivara itself.
Tip: If you're looking for these and don't see them immediately, filter or scroll the catalog to the By Praxivara group rather than searching by a provider name — they aren't listed under a third-party company.
Praxivara Phone
Praxivara Phone gives you a phone channel that your AI assistant and agents can use — for example, to handle calls or send and receive messages as part of a workflow you've set up.
Unlike connecting your own telephony provider, Praxivara Phone is provisioned through Praxivara, so you don't need an outside account or credentials to get started. Availability and specific capabilities depend on your plan.
Getting started
- Open your integrations catalog and go to the By Praxivara group.
- Open the Praxivara Phone card to see what it does before you turn it on.
- Follow the setup steps shown on the card to enable the channel for your workspace.
- Once it's active, the phone capability becomes available to your assistant in chat and to your agents.
Praxivara Mail
Praxivara Mail gives you an email channel provided by Praxivara, so your assistant and agents can work with email without you having to connect an outside mailbox first. It's a straightforward option when you want an email capability that lives entirely inside Praxivara.
As with Phone, exactly what's included depends on your plan. Open the card to review the details before enabling it.
Getting started
- In the catalog, open the By Praxivara group and select Praxivara Mail.
- Read the card to understand the channel's capabilities.
- Complete the setup steps to activate Mail for your workspace.
- Your assistant and agents can then use the email channel in their work.
How these differ from third-party apps
It helps to keep the distinction clear as you build out your integrations:
| By Praxivara (Phone, Mail) | Third-party apps |
|---|---|
| Provided and run by Praxivara | Your own account with an outside provider |
| No external sign-in, API key, or consent screen | Sign-in popup, hosted connect window, or pasted credentials |
| Set up inside Praxivara | Set up through the provider's own flow |
| Available to your assistant and agents once enabled | Available to your assistant and agents once connected |
In both cases, the result is the same: a capability your assistant can use in chat and your agents can use in their tasks. The difference is only in how you set it up.
Good to know
- They live in the same catalog. You don't need a separate area of the product — Phone and Mail sit right alongside your other integrations.
- Your plan matters. Some built-in channels, or specific capabilities within them, are included on higher plans. The card tells you what's available to you.
- Scoped to your workspace. Like your other connections, a built-in channel you enable is private to you and scoped to your workspace.
- Review before enabling. Open the card first to see what the channel does, so you know what you're turning on.