Removing one account while keeping others Guide

Some apps let you connect more than one account — for example, two mailboxes, a personal and a shared calendar, or separate workspaces for the same CRM. When you only want to remove one of them, you can disconnect that single account and leave the rest connected and working.

Before you begin

This applies to apps where you've connected multiple accounts. Each account is managed on its own, so removing one does not affect the others.

Note: Disconnecting an account only removes it from Praxivara. It never deletes any data inside the app itself. Your messages, records, and files stay exactly where they are in the connected tool.

Disconnect a single account

1. Open the Integrations page.
2. Find the app you want to change. You can search by name or filter by category to locate it quickly.
3. Open the app's card to view its connected accounts.
4. Locate the specific account you want to remove. Connected accounts are listed individually, typically labeled by the email address or account name you used when connecting.
5. Choose Disconnect (or the remove option) for that account only.
6. Confirm when prompted.

The account is removed right away. Your other accounts for the same app remain connected, and the assistant and your agents can continue using them.

Confirm the change

After disconnecting, the app's card should show your remaining accounts still connected. If you expected more than one account to remain and only see the app as fully disconnected, you may have removed the last connected account — reconnect the one you still need.

If the account you removed was the primary

When an app has several accounts, one is set as the primary. The primary is the account the assistant uses by default when you don't name a specific one.

If you disconnect the primary account, set a new primary so the assistant knows which of your remaining accounts to use by default:

1. Open the app's card on the Integrations page.
2. Review your remaining connected accounts.
3. Mark the account you want as the new primary.

Until you set a new primary, be explicit in chat about which account you want the assistant to use (for example, name the specific mailbox or workspace).

Remove one account, keep another for the same task

A common reason to keep multiple accounts is that each one covers a different part of your work. If you're stepping away from one account but keeping the others:

• Confirm the account you're keeping is still connected and, if needed, set it as the primary.
• Check that the actions you rely on are still enabled on the account you're keeping. Enabled actions are managed per connection, so the account you keep has its own settings.
• If you use an email signature on a mailbox account, verify the account you're keeping has the signature you want.

Remove the app entirely

If you'd rather disconnect every account for an app instead of just one, disconnect each connected account from the app's card. Once no accounts remain, the app shows as available again in the catalog and you can reconnect at any time.

Troubleshooting

I don't see individual accounts to remove

If the app only shows a single connection, you have just one account connected. Disconnecting it removes the app entirely rather than one account of several.

An agent stopped working after I disconnected an account

If an agent or a scheduled workflow relied on the account you removed, point it at one of your remaining accounts, or reconnect the account you disconnected. Any triggers tied to the removed account will no longer fire until you reconnect.

I removed the wrong account

Reconnect it from the same app card. Connecting again restores access; you may be asked to sign in or re-authorize, and to confirm which actions the assistant is allowed to perform.