Connecting multiple accounts of the same app Guide

Many people use more than one account of the same tool — a personal and a shared inbox, several email or messaging workspaces, or separate accounts for different parts of the business. Praxivara lets you connect several accounts of the same app and choose which one your assistant reaches for by default.

When to connect more than one account

Connecting a second account of the same app is useful when you want your assistant to work across separate spaces without mixing them up. Common examples include:

• A personal inbox and a shared team inbox for the same email provider.
• Two workspaces of the same team chat or messaging app.
• Separate accounts for different brands, regions, or clients.

Each connection is private to you and scoped to your workspace, so the accounts stay cleanly separated even when they belong to the same app.

How to connect an additional account

1. Open the Integrations page and find the app you have already connected.
2. Open its card. Alongside your existing connection you will find the option to connect another account.
3. Start the connect flow again and complete it for the second account — this works the same way as your first connection. Depending on the app, that means signing in through the provider's popup, finishing a hosted connect window, or entering the credentials the app requires.
4. Make sure you sign in with (or authorize) the second account, not the one already connected.
5. Choose which actions the assistant may take for this account, then finish. The new account now appears in the app's list of connections.

Tip: If the provider remembers your first login, you may be signed straight back into the same account. Sign out of that account in the provider's window first, or use your browser's private mode, so you can authorize the second account.

Choosing a primary account

When you have more than one account connected for an app, you can mark one as your primary account. The primary is the account your assistant uses by default when you don't name a specific one.

1. Open the app's card on the Integrations page.
2. In the list of connected accounts, set the account you use most often as primary.

You can change the primary at any time as your work shifts between accounts.

Telling your assistant which account to use

For everyday requests, the assistant uses your primary account. When you need a different one, just say so in your request — for example, name the specific inbox, workspace, or brand you mean. Being explicit avoids any ambiguity when several accounts of the same app are available.

Set the actions for each account separately

The actions you allow are set per connection, not per app. That means one account can be limited to reading while another is allowed to take a wider set of actions. Review and adjust the enabled actions for each account from its entry in the app's card whenever your needs change.

Managing your connected accounts over time

Each connected account can be managed on its own from the app's card:

• Reconnect an account if its access has lapsed and the assistant can no longer act on it.
• Adjust enabled actions for a single account without affecting the others.
• Disconnect an account you no longer use — the remaining accounts stay connected.

If you disconnect the account currently set as primary, remember to mark one of the remaining accounts as the new primary so the assistant knows which to use by default.

Note: Some apps also offer triggers that can start an agent automatically. Where triggers are available, they follow the account you configure them against, so you can keep automations tied to the right inbox or workspace.