A user can't sign in
The usual causes: wrong method, a pending invitation, a disabled account, visibility, or a forgotten password.
Last updated September 17, 2026
On this page
Check these first
| Cause | What to check | Fix |
|---|---|---|
| Sign-in method is off | Settings › Authentication | Switch it on, then Send to chat so the login page shows the button |
| Invitation not accepted | Users › Pending invites | Resend the invite; they must set a password or sign in with Google using the same address |
| Account disabled | Users tab, status column | Re-enable from your app's Team page |
| App is invite-only or private | Settings › Preferences | Invite them, or change visibility |
| Forgotten password | They use the forgot-password page on your app | |
| Wrong address | Users tab | Confirm the email they registered with |
Google sign-in in the preview
Google will not open inside the builder preview, so the button shows a short note there. It works on the published app.
Still stuck?
Ask the builder in Discuss mode: a member says they cannot sign in, what could be wrong? It can check the login page and the settings. Or open a support ticket.
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