Invite fails: add a card / declined / needs authentication Troubleshooting

When you invite a teammate to your workspace, each invite reserves a paid seat that is billed to the workspace owner's payment method. If that payment method can't be charged, the invite won't go through and you'll see a message asking you to add a card, telling you the card was declined, or asking you to complete an extra authentication step. This article walks through each case.

Before you start: how seat billing works

A few things are worth knowing up front, because they explain most invite failures:

• Seats are billed to the workspace owner's payment method, not the invitee's. The invitee never enters billing details to join.
• A seat is reserved the moment you send the invite, prorated for the rest of the current billing cycle. This is why a valid payment method must be on file before you invite.
• Only a workspace owner or team admin can send invites. If you don't see the invite option, you're likely a member rather than an admin.

Tip: You manage seats and invites from the Team tab of your Workspace settings. Make sure you're in the correct workspace first — the active workspace is shown in the account menu at the bottom of the sidebar.

"Add a card" or "no payment method on file"

This appears when the workspace doesn't yet have a payment method that can cover the new seat.

1. Open your account or billing settings.
2. Add a valid card and save it.
3. Return to the Team tab and send the invite again.

If you already added a card but still see this message, confirm you added it while in the same workspace you're inviting to — payment methods and seats are tracked per workspace.

"Your card was declined"

A decline comes from your bank or card issuer, so the fix is usually on the card itself rather than in Praxivara.

1. Check that the card isn't expired and that the number, expiry, and security code are entered correctly.
2. Make sure the card has sufficient available funds or credit.
3. Confirm the billing address on the card matches what your bank has on file.
4. If the card looks fine, contact your bank — some issuers block unfamiliar or recurring charges until you approve them.
5. Update or replace the card in your billing settings, then resend the invite.

If a different card works, keep it as the workspace's saved payment method to avoid future interruptions.

"Authentication required" or a bank verification prompt

Some cards ask you to confirm a charge directly with your bank before it can be completed. When this happens, you'll be prompted to finish a short verification step.

1. Complete the verification prompt when it appears — this may involve approving the charge in your banking app or entering a one-time code from your bank.
2. Don't close the window until the step finishes.
3. If the prompt doesn't appear or times out, try the invite again and complete verification promptly.

Once verified, the seat is created and the invite is sent.

If you're on an older workspace and see two seats

Some workspaces created earlier in Praxivara's history reserve seats slightly differently, so your first invite may show more seats reserved than you expected. If the seat count on your Team tab doesn't match the number of people you've invited, and adjusting your invites doesn't resolve it, reach out to support so we can review the workspace and correct the seat setup for you.

After a successful invite

Once billing succeeds, the invite appears as a pending seat on the Team tab until the person accepts. A few reminders:

• The invitee must sign in or sign up with the exact email address you sent the invite to.
• If you sent it to the wrong address, revoke the pending invite and send a new one to the correct email.
• An invite link can expire or be used once. If someone sees "This invite isn't valid," send them a fresh invite.

Still stuck?

If you've confirmed a valid, funded card is on file, completed any bank verification, and the invite still fails, contact support with the workspace name and the email you were trying to invite. We can look into what's blocking the seat.