Why a second workspace is billed separately Guide

In Praxivara, a workspace is the container for everything you do — your chats, agents, integrations, connected channels, phone numbers, email addresses, files and usage all live inside it. Because each workspace is fully self-contained, every workspace carries its own subscription. This article explains what that means when you create a second workspace.

Each workspace is its own account space

You automatically get one workspace the day you sign up. If you later create additional workspaces — for example, one per business, brand or client — each new workspace is kept completely separate from the others. Data never crosses between them: a chat, agent or integration set up in one workspace does not appear in another.

That separation is the reason billing works the way it does. Since each workspace stands on its own, each one runs on its own subscription rather than sharing a single plan across all of them.

Note: Everything in Praxivara is a workspace — there is no separate "personal" mode. Your first workspace is simply the one created for you at signup.

The free trial applies only to your first workspace

The free trial is tied to your very first workspace. Any workspace you create after that begins billing from the moment it starts, without a trial period.

This is worth planning for: if you spin up a second workspace to test an idea or separate a new client, treat it as a live, billed subscription from day one rather than a free sandbox.

What a second workspace bills for

An additional workspace carries its own plan, and its usage is tracked independently from your other workspaces. When you switch into it, you will see its own credit balance, its own usage period and its own connected channels and integrations — none of which are shared with your first workspace.

If you turn a workspace into a team by inviting teammates, each invited seat is billed on the workspace owner's card as part of that workspace's subscription. Seats are managed per workspace, so a teammate added to one workspace does not affect any other.

How to create an additional workspace

1. Open the account menu at the bottom of the sidebar.
2. Choose Create workspace.
3. Give the new workspace a name during the short onboarding flow.
4. Confirm to finish setup and switch into the new workspace.

Once created, the new workspace appears in the Workspaces list in your account menu, and you can switch between it and your other workspaces at any time.

Switching between workspaces

If you own or belong to more than one workspace, open the account menu in the sidebar to see them all. The active workspace is marked with a checkmark and highlight, and your role is shown under each name. Selecting a workspace loads that workspace, along with its own chats, agents, integrations, credits and usage.

Because each workspace tracks its own balance and usage separately, expect the numbers you see to change when you switch — that is by design, not an error.

Deciding whether you need a second workspace

A separate workspace is the right choice when you want clean isolation — for instance, keeping one client's agents, channels and data entirely apart from another's. If you simply want to work with teammates on the same set of chats and agents, you may not need a second workspace at all; you can invite people into your existing one instead.

Tip: Before creating a new workspace, consider whether inviting teammates into your current workspace would meet the need. That keeps your work together under a single subscription, while a second workspace gives you full separation with its own billing.