Roles & permissions (owner, admin, member) Guide

Every Praxivara workspace has people in three roles: owner, team admin, and member. Your role determines what you can manage, who you can invite, and how billing works. This article explains what each role can do so you can assign the right one.

The three roles at a glance

Capability	Owner	Team admin	Member
Use chats, agents, and connected integrations	Yes	Yes	Yes
Edit workspace name, logo, and organization details	Yes	Yes	No
Invite teammates and assign roles	Yes	Yes	No
Change, remove, or re-price members	Yes	Yes	No
Manage channels, phone numbers, and email addresses	Yes	Yes	No
Hand out shared credits to members	Yes	Yes	No
Leave the workspace	No	Yes	Yes

Owner

The owner is the person whose account created the workspace. Billing for the workspace — including every teammate's seat — is handled on the owner's account. There is one owner per workspace.

Owners have full control. They can manage all workspace settings, invite and remove teammates, assign roles, and set up a shared monthly credit pool to distribute credits to individual members.

Because the owner carries billing for the whole workspace, ownership stays with the account that created it. If you belong to someone else's workspace, they are the owner — not you.

Team admin

Team admins help run the workspace day to day. They can do almost everything the owner can, which makes this the right role for a manager or trusted collaborator who needs to grow and maintain the team.

A team admin can:

• Edit the workspace name, logo, and organization profile the assistant uses for context
• Manage connected channels, rented phone numbers, and Praxivara Mail addresses
• Invite new teammates and choose their role
• Change a member's role, re-price their seat, or remove them
• Distribute shared credits to members

Team admins can leave the workspace at any time.

Member

Members are teammates who work inside the workspace using their own Praxivara account. A member can create and use chats, build and run agents, and use the integrations connected to the workspace — everything needed to get work done.

Members cannot change workspace-level settings. They can't edit the workspace name, logo, or organization details, and they can't invite, remove, or re-price other people. If a member tries to invite someone, the action is reserved for admins.

Members can leave a workspace they were invited to at any time from the account menu.

Choosing the right role when you invite someone

You pick a role when you send an invite. Here's how to decide:

1. Open your workspace settings and go to the Team tab.
2. Select Invite member and enter the teammate's email address.
3. Choose the plan for their seat and the billing cycle.
4. Set their role: choose Team admin for someone who will help manage the team and settings, or Member for someone who just needs to do the work.
5. Send the invite. It appears as a pending seat until the person accepts.

Tip: Start most teammates as members. You can promote someone to team admin later if they take on more responsibility.

Changing a role later

Owners and team admins can update a person's role after they've joined. From the Team tab, find the teammate and change their role between member and team admin. From the same place, admins can also adjust a seat's plan or remove the person from the workspace.

How roles relate to billing and plans

Each seat runs on the plan assigned to it by the person who invited that teammate. When you're working inside a team workspace, you use the seat plan set for you there — not the plan on your own workspace. Switching between workspaces changes which plan, credits, and usage you see, because each workspace tracks these on its own.

Roles control access and management rights; they do not by themselves change what a seat costs. Seat plans and billing are managed separately by owners and team admins on the Team tab.