Why your data doesn't cross between workspaces Guide

In Praxivara, a workspace is the container for everything you do — your chats, agents, integrations, connected channels, phone numbers, email addresses, files, and usage all live inside one. Each workspace is fully self-contained, which is why something you created in one workspace won't appear in another.

What "isolation" means

Every workspace keeps its own separate set of everything. Nothing is shared automatically between workspaces, and switching workspaces changes the entire view of what you can see and use.

The following stay tied to the single workspace they were created in:

• Chats and their history
• Agents you've built
• Connected integrations
• Messaging channels (such as Messages/SMS, Telegram, iMessage, WhatsApp, and Voice)
• Rented phone numbers
• Praxivara Mail email addresses
• Files, credits, and usage history

This separation is intentional. It lets you keep distinct businesses, brands, or clients cleanly apart — work in one never mixes with another.

Note: There is no separate "personal" mode. Everything in Praxivara lives in a workspace, including the one you received automatically when you signed up.

Why an item might be in a different workspace

If you can't find a chat, agent, or integration you know you created, it's almost always because you're viewing a different workspace than the one it belongs to. The active workspace decides which chats, agents, integrations, credits, and usage you see at any moment.

This commonly happens when you:

• Own more than one workspace and are looking in the wrong one
• Belong to someone else's team workspace and switched into it
• Set up an integration or connected a channel in a different workspace than the one you're in now

How to find the right workspace

1. Open the account menu at the bottom of the sidebar.
2. Look at the Workspaces list. The active workspace is marked with a checkmark and highlight, and your role appears under each name.
3. Click a different workspace to switch into it. The page reloads into that workspace, showing its own chats, agents, integrations, and channels.
4. If you don't find what you're looking for, switch to another workspace and check there.

When you're done in a team workspace, you can switch back to your own the same way.

Credits and usage are per-workspace too

Because each workspace is separate, it also tracks its own credit balance and usage. If your credits or usage look different after switching, that's expected — you're seeing that workspace's figures, not a combined total.

If you're in a team workspace that someone else owns, you use the seat plan the workspace admin assigned to you, rather than your own plan.

Connections don't carry across

Integrations, channels, phone numbers, and email addresses are connected to one workspace at a time. Setting up an integration in one workspace does not make it available in another. If you want the same connection in a second workspace, you'll set it up there separately.

You can review and manage a workspace's connections from its Workspace settings, which include tabs for channels, phone numbers, and Praxivara Mail addresses.

Tip: If you run several businesses or serve multiple clients, create a separate workspace for each. That keeps their chats, agents, and integrations isolated so nothing gets crossed. You'll find Create workspace in the same account menu.

Keeping data separate on purpose

Isolation is a feature, not a limitation. It means a client can't see another client's data, a test workspace won't clutter your production one, and each brand keeps its own voice, connections, and history. When you need something to exist in more than one place, you recreate or connect it in each workspace — which keeps you in full control of exactly what lives where.