What happens if your card fails at the end of the trial Guide

When your free trial ends, Praxivara attempts the first charge on the card you added when you started the trial. If that charge doesn't go through, your subscription doesn't quietly disappear — it moves into a past-due state and can ultimately be paused until the payment is settled. Your account and setup stay intact so you can pick up right where you left off.

What happens when the first charge fails

Your trial has a clear first-charge date, shown on your Billing page throughout the trial. When that date arrives, the first payment is attempted automatically.

If the card can't be charged — for example, it has expired, was declined, or is missing a billing address needed to calculate tax — a few things happen:

• Your subscription enters a past-due state rather than being cancelled.
• Your Billing page shows a status badge indicating the account needs attention.
• Praxivara continues trying to settle the payment for a short grace period.
• If the payment still isn't resolved, the subscription is eventually paused until you settle up.

Note: A paused subscription is not the same as a cancelled one. Your account, agents, and settings remain in place. Once the outstanding payment is settled, your plan resumes.

How to fix it

In most cases, resolving a failed trial charge takes just a minute. Everything you need is on your Billing page.

1. Go to Settings → Billing (also reachable at /user/billing).
2. Review the status shown at the top of the page to confirm the account is past due or paused.
3. Add a new card, or update the card that was declined, under your saved payment methods.
4. If prompted, add or correct your billing address so applicable tax can be calculated. A missing or unverifiable address can cause a charge to be declined.
5. Set the card you want to use as your default, so the next payment attempt uses it.
6. Use Refresh on the Billing page to pull the latest status from the payment processor.

Once a valid card and address are in place, the outstanding payment is retried and your subscription returns to active.

Common reasons a card is declined

• Expired card. Replace it with a current card rather than only adding a second one.
• Missing or unverifiable billing address. Check the street, city, state or region, and postal code. US customers must select a state.
• Insufficient funds or a bank hold. Contact your card issuer, then retry from the Billing page.
• Unsupported region. If your country or region isn't serviced, a charge won't complete; use an alternative card if you have one.

Tip: If you replaced a declined card, make sure the new one is set as your default. Adding a card on its own does not change which card is billed.

If your plan is provided through a workspace

If your access to Praxivara comes through a workspace, billing is handled by your workspace admin. There's nothing for you to pay or manage on your own Billing page — reach out to your workspace admin if you see a payment issue.

Everyone gets one trial

Each account is eligible for a single free trial. Because a failed charge pauses your subscription rather than ending it, you don't need to start over — updating your payment details and settling the balance restores your plan without losing your work.