How plan credits and usage billing work Guide

Your Praxivara plan includes a credit allowance that refreshes at the start of each billing period. Credits are what the assistant and your agents draw on as they work, and the Usage page shows you exactly where they went. This article explains how the allowance works, when it resets, and what activities draw it down.

Your monthly credit allowance

Every plan comes with a set amount of credits for the billing period. You can see how many credits your current plan includes, and how many you have left this period, on the Billing page (Settings → Billing) and in more detail on the Usage page (Settings → Usage).

If you pay yearly, your allowance still refreshes each month rather than arriving as one annual lump. That keeps your working balance predictable from one month to the next.

When credits reset

Your allowance resets at the start of each billing period. Plan credits are use-it-or-lose-it: any included credits you have not used when the period ends do not roll over into the next period. Each new period begins with your full plan allowance again.

Tip: If you tend to run low toward the end of a period, you can add an extra credit pack or turn on automatic top-ups from the Billing page so work never stops mid-task. Extra credits you purchase are handled separately from your monthly plan allowance.

What consumes credits

Credits are spent whenever Praxivara does work on your behalf. In general, the more work a task requires, the more credits it uses. Common activities that draw on your balance include:

• Conversations with your AI assistant, including longer or more complex requests.
• Agents running their tasks, whether you start them manually or they run automatically on a trigger or schedule.
• Actions that reach out to connected integrations and tools as part of completing a request.
• Work that involves processing documents, research, or other multi-step tasks.

Simple, short interactions use very little. Larger jobs, such as an agent working through many steps or handling a lot of content, use more.

Features billed outside your credit allowance

Some capabilities are billed as their own add-ons rather than drawn from your credit balance, such as extra storage, additional seats, and phone numbers. These appear as separate line items and are reflected in your total monthly cost on the Billing page. Your credit allowance and your storage allowance are tracked independently.

Tracking your usage

The Usage page (Settings → Usage) is where you monitor consumption for the current period:

1. Open Settings and go to the Usage page.
2. Review how many credits you have used this period and how many remain.
3. See a breakdown of where your credits went, so you can identify which activities are using the most.
4. Check your storage usage against your plan's storage allowance in the same view.

Reviewing usage periodically helps you decide whether your current plan is the right fit, or whether a higher plan or an add-on would serve you better.

Running low or running out

If you approach or reach the end of your allowance before the period resets, you have a few options from the Billing page:

• Buy an extra credit pack to add credits immediately for the rest of the period.
• Turn on automatic top-ups so a new pack is added for you whenever your balance runs low.
• Upgrade your plan if you consistently need more each month; higher plans include a larger allowance.

Your allowance will also refresh on its own at the start of your next billing period.

If your plan is managed by a workspace

If your access is provided through a workspace, your credits and billing are handled by the workspace admin. In that case there is nothing for you to purchase or manage yourself, and questions about your allowance or add-ons should go to your workspace administrator.