Fixing a declined payment Guide

If a payment doesn't go through, your subscription enters a past-due state and your account stays usable for a short grace period while you resolve it. This guide walks you through retrying the charge, updating your card, and clearing the balance before service is interrupted.

What a declined payment means

When a renewal or charge can't be completed, Praxivara marks your subscription as Past due. You'll typically see this reflected as a status badge on your Billing page, and you may receive an email notice.

Being past due doesn't cancel your subscription. You keep access during the grace period, but if the balance stays unpaid your account can eventually be paused until you settle up. Acting promptly is the best way to avoid any interruption.

Note: If your plan is provided through a workspace, billing is handled by your workspace admin. There's nothing for you to pay or update yourself — reach out to your admin if you see a payment issue.

Step 1: Open your Billing page

1. Open Settings, then go to Billing.
2. Review your subscription status near the top of the page. A Past due badge confirms a payment needs attention.

If the status looks out of date, use the option to refresh your billing status to pull the latest information before you continue.

Step 2: Check the card on file

Most declines come down to the card itself — an expired date, insufficient funds, or a card the bank has flagged. On the Billing page, review the payment methods you have saved.

• Confirm the default card is current and not expired.
• If the card is out of date or was declined, add a new card and set it as your default.
• When replacing the card an active subscription bills, use the option to replace or update the card rather than only adding a new one, so future renewals draw from the right card.

Tip: Adding a new card doesn't automatically move an active subscription to it. Make sure the card you want charged is set as the default, or use the replace option, so the retry uses it.

Step 3: Confirm your billing address

A missing or unverifiable billing address can cause a charge to fail, since your address is used to calculate applicable tax. On the Billing page, check that your billing address is complete and accurate.

• Verify the street, city, and state or postal code are correct.
• US customers must select a state.
• You can update your address without changing your card.

Step 4: Retry the payment

Once your card and address are correct, retry the charge from the Billing page. When the payment succeeds, your subscription returns to Active and your normal renewal schedule resumes.

If the retry still doesn't go through, the decline is most likely coming from your bank. Contact your card issuer to confirm the card is active and cleared for online charges, then try again — or add a different card and retry.

If your subscription has already paused

If the balance went unpaid long enough for your account to pause, you can still restore access. Update to a working card on the Billing page and settle the outstanding amount. Once the payment clears, your subscription reactivates and full access is restored.

Common questions

Do I lose access the moment a payment fails?

No. You keep access during the grace period. Access is only paused if the balance stays unresolved.

Why was my card declined even though it works elsewhere?

The most frequent causes are an expired card, insufficient funds, a missing or unverifiable billing address, or a hold placed by your bank. Reviewing the card and address on your Billing page resolves most cases; the rest are best cleared up with your card issuer.

I updated my card but the renewal still failed on the old one.

Adding a card doesn't switch an active subscription to it on its own. Set the new card as your default or use the replace option, then retry.