Setting up automatic credit top-up Guide

Automatic top-up keeps your work running without interruption. When your credit balance falls to a level you choose, Praxivara purchases a credit pack from your card on file so your assistant and agents can keep going. This guide shows you how to turn it on, adjust it, and manage it over time.

Before you begin

To use automatic top-up you need an active plan and at least one card on file. If you have not added a card yet, do that first so a top-up can be completed when it is triggered.

• A payment method saved to your account, with one card set as the default.
• A billing address on file, which is used to calculate any applicable tax on each top-up.

Note: If your plan is provided through a workspace, billing is handled by your workspace admin. Automatic top-up and other billing controls are managed at the workspace level, so there may be nothing for you to set up here.

Turn on automatic top-up

1. Open Settings and go to the Billing page.
2. Find the credits section, where you can buy packs and manage automatic top-up.
3. Enable automatic top-up.
4. Set your low-balance threshold — the balance at which a top-up should trigger.
5. Choose the credit pack to purchase each time top-up runs.
6. Confirm your changes. The card charged is your default card on file.

Once enabled, Praxivara watches your balance for you. Whenever it reaches your threshold, the pack you selected is purchased automatically and added to your account.

Choose the right threshold and pack

Your threshold and pack work together to match how quickly you use credits.

• Set the threshold high enough that a top-up has time to complete before you fully run out, especially if you run agents or high-volume tasks.
• Pick a pack that lasts a reasonable stretch so top-ups do not trigger too often. A larger pack means fewer, less frequent purchases.

You can revisit these settings at any time as your usage changes.

Check your usage

To decide on the right threshold and pack, review how you are spending credits. Open Settings and go to the Usage page to see how many credits you have used this period and where they went. This helps you tune top-up so it triggers at the right moment for your workload.

Change or turn off automatic top-up

You stay in control of the feature at all times.

1. Return to the Billing page under Settings.
2. In the credits section, adjust your threshold or selected pack, or switch automatic top-up off entirely.
3. Confirm to save your changes.

Turning it off takes effect right away — no further automatic purchases will be made. You can still buy credit packs manually whenever you need them.

Keep top-up working reliably

A top-up can only complete if your card can be charged. To avoid interruptions:

• Keep a valid card on file. If your default card expires or is replaced, update it on the Billing page so top-ups continue without a hitch.
• Keep your billing address current so tax can be calculated and the charge can go through.
• Watch for notifications. If a top-up cannot be completed, review your payment method and try again.

Frequently asked questions

Which card is used for a top-up?

Automatic top-up uses your default card on file. To change it, set a different card as your default on the Billing page.

Will I see the tax before a top-up?

Applicable tax is calculated from your billing address and itemized on the invoice for each purchase, which you can download from the Billing page.

Can I still buy credits manually?

Yes. Automatic top-up runs alongside manual purchases, so you can buy an extra pack any time regardless of your top-up settings.