Assigning an agent to answer inbound calls Guide

Once you have rented a number in Praxivara Phone, you can put one of your AI agents on the line to answer incoming calls. This guide walks you through connecting an agent, writing the greeting callers hear first, and turning inbound calls on and off.

Before you start

You'll need two things in place:

• A phone number rented in Praxivara Phone. If you don't have one yet, open Praxivara Phone, search for a number by country, area code, or digits it contains, and buy it.
• An agent you want to answer calls. Any agent you've built can take inbound calls, so decide which one should handle this line before you begin.

Assign an agent to a number

Each number can have one agent connected to answer inbound calls. To set it up:

1. Open Praxivara Phone and select the number you want to configure.
2. Find the inbound call settings for that number and choose the agent that should answer.
3. Save your selection. From this point on, calls to that number are handled by the agent you picked.

You can change the assigned agent at any time by returning to the same screen and selecting a different one.

Write the greeting

The greeting is the first thing a caller hears when the agent picks up. A clear greeting sets expectations and helps the conversation start smoothly.

1. On the number's inbound settings, open the greeting field.
2. Write a short, natural opening line. Introduce who is answering and invite the caller to say what they need.
3. Save the greeting.

Tip: Keep the greeting to a sentence or two. Something like "Thanks for calling — this is the assistant for [your business]. How can I help you today?" gives callers enough context without slowing them down. You can revise it whenever your needs change.

Turn inbound calls on or off

Each number has an Accept inbound calls toggle that controls whether the assigned agent answers.

• Turn it on when you want the agent to answer live calls.
• Turn it off when you want the line to stop taking calls — for example, outside business hours or while you're reconfiguring the agent.

You can flip this toggle as often as you like without releasing the number or changing any other settings.

Confirm it's working

After you've assigned an agent, saved a greeting, and switched inbound calls on, place a quick test call to the number yourself. You should hear your greeting, then be able to talk with the agent in real time.

Troubleshooting

Callers are being dropped or not reaching the agent

This usually means no agent is connected to the number, or inbound calls are turned off. Open the number's settings, confirm an agent is assigned, and make sure Accept inbound calls is on.

The greeting isn't playing

Check that you saved the greeting after writing it, and that it's set on the same number you're calling. If you manage more than one number, confirm you're editing the correct one.

The agent answers but isn't behaving as expected

The behavior on a call reflects how the agent itself is built. Adjust the agent's instructions, then place another test call. The greeting only controls the opening line — the rest of the conversation follows the agent's own setup.

Related settings on the number

From the same area you can label a number so it's easy to recognize, and choose which of your numbers is the default for outbound AI calls. Assigning an inbound agent and setting the greeting are independent of those choices, so you can mix and match to fit how you use each line.