Forwarding your existing inbox to Praxivara Mail Guide

Praxivara Mail gives you real email addresses with a full inbox inside the app. If you already have a personal or work inbox, you can forward its mail into a Praxivara Mail address so your assistant and agents can receive, reply to, and organize messages alongside you.

Before you begin

You will need two things: a Praxivara Mail address to forward to, and access to the settings of the inbox you want to forward from (for example your Gmail, Outlook, or company email account).

The number of Praxivara Mail addresses you can allocate depends on your plan. If you have not created one yet, open Praxivara Mail and allocate an address first.

Step 1: Get your Praxivara Mail address

1. Open Praxivara Mail from the Channels area.
2. Allocate a new address, or open one you have already created.
3. Copy the full email address. You will paste it into your other inbox as the forwarding destination.

Step 2: Set up forwarding in your existing inbox

Forwarding is configured in the email provider you already use, not inside Praxivara. The exact steps vary by provider, but the pattern is the same.

1. Sign in to your existing inbox (for example Gmail, Outlook, or your work email).
2. Open its settings and find the forwarding option. It is usually under a section named Forwarding, Rules, or Mail flow.
3. Add your Praxivara Mail address as the forwarding destination.
4. Choose whether to forward all incoming mail or only messages that match a rule (for example, only mail from a certain sender or with a certain label).
5. Save the change.

Note: Many providers send a confirmation message to the destination address before forwarding turns on. If your provider does this, open your Praxivara Mail inbox, find that confirmation message, and follow its verification link or code.

Forwarding everything vs. forwarding selectively

If you want your assistant to help with your whole inbox, forward all mail. If you only want help with a specific slice, create a rule so that just those messages are forwarded. Selective forwarding keeps unrelated personal mail out of the shared inbox.

Step 3: Confirm mail is arriving

1. Send a test message to your original inbox from another account.
2. Open your Praxivara Mail inbox and confirm the forwarded copy appears.
3. Use folders, labels, and search to keep forwarded mail organized as volume grows.

Replying from your Praxivara Mail address

When you or an agent reply from Praxivara Mail, the reply is sent from your Praxivara Mail address, not your original one. This is expected. If you would prefer recipients to see and reply to your original address, mention that address in your signature, or keep using your original inbox for those threads.

Letting your assistant and agents help

Once mail is flowing in, your assistant and agents can work the mailbox with you. You can ask them to triage new messages, draft replies for your review, summarize long threads, or watch for specific senders. You stay in control of what actually gets sent.

Troubleshooting

Forwarded mail is not appearing

Confirm forwarding is switched on in your original inbox and that you completed any confirmation step the provider required. Then send a fresh test message, since forwarding usually applies only to mail received after it was enabled.

You want to stop forwarding

Forwarding is controlled entirely in your original inbox. To stop it, return to that provider's forwarding or rules settings and remove the Praxivara Mail destination.

Replies are going to the wrong address

Remember that Praxivara Mail sends from your Praxivara Mail address. If a conversation needs to stay on your original address, continue it from your original inbox instead.

Tip: Start with selective forwarding for a single sender or project. It is a low-risk way to see how your assistant handles the mailbox before you route your entire inbox.