Releasing a number you no longer want Guide

When you no longer need a rented Praxivara Phone number, you can release it to stop its recurring monthly charge. Releasing is deliberate and permanent, so it helps to prepare before you confirm.

What releasing a number does

Releasing a number returns it to the carrier and removes it from your account. Once released, the number can no longer receive inbound calls or be used to place outbound calls, and its monthly charge stops going forward.

A released number cannot be reclaimed. If you release a number and later decide you want a number again, you will need to rent a new one, and the specific digits you had may no longer be available.

Note: Releasing frees a slot toward your plan's limit on rented numbers, so you can rent a different number in its place if you need one.

Before you release: check what depends on it

A number is often wired into the way your agents work. Take a moment to review these before releasing:

• Inbound answering. If an agent is assigned to answer inbound calls on this number, that agent will stop receiving calls here once the number is gone. Callers to the old number will no longer reach it.
• Default outbound number. If this number is set as your default for outbound AI calls, releasing it means outbound calling will need a different default number to work.
• Anything you've shared externally. If you've published the number, added it to a signature, or given it to contacts, they will no longer be able to reach you on it.

Reassigning agents or picking a new default outbound number before you release avoids an interruption to calls that are still in use.

How to release a number

1. Open Praxivara Phone from your channels.
2. Find the number you want to release in your list of rented numbers.
3. Open that number's settings or detail view.
4. Choose the option to release the number.
5. Review the confirmation prompt, which explains that the action stops billing for the number and cannot be undone, then confirm.

Once confirmed, the number is removed from your account and stops appearing in your list of rented numbers.

Impact on your agents

Releasing a number does not delete any agent. Your agents remain intact and continue to work on every other channel and number they're connected to. What changes is only the calling tied to the released number:

• An agent that answered inbound calls on the released number will no longer be reached at that number. You can point that agent to a different number if you want it to keep taking calls.
• If the released number was your default outbound number, set another rented number as the default so outbound AI calling continues without a gap.

Billing after you release

Releasing a number stops its monthly charge from that point forward. You keep access to the platform and all your other numbers as usual. If you have questions about a charge that already appeared on your account, review your billing details in Settings.

Frequently confused points

Is releasing the same as turning off inbound calls?

No. If you only want to pause incoming calls temporarily, you can turn Accept inbound calls off for the number and keep it on your account. Releasing is for when you no longer want the number at all and want its charge to stop.

Can I get the same number back later?

Not reliably. A released number returns to the carrier's pool and may be reassigned. Only release a number when you're confident you no longer need those specific digits.