Chatting with your assistant from your phone Guide

You don't have to be at your computer to reach your Praxivara assistant. You can chat with it from your own phone using the messaging apps you already use — Messages (SMS), iMessage, WhatsApp, or Telegram — and everything you say stays in sync with your Praxivara chat on the web.

What you can do from your phone

Once a messaging channel is connected, your phone becomes another way into the same conversation. You can:

• Send text, voice notes, photos, and files, and get replies right in the same thread.
• Start a conversation on your phone and pick it up later on your computer — or the other way around.
• Ask the assistant anything you'd normally ask in the web chat.

Which channels appear depends on your plan and on what's enabled for your workspace. If a channel you expect isn't listed, it may not be available on your current plan.

Connect a channel

Connecting takes about twenty seconds. You'll do it once per phone.

1. Open the Continue on your phone / Channels panel from your Praxivara chat.
2. Pick the channel you want to use — Messages, iMessage, WhatsApp, or Telegram.
3. Follow the on-screen prompt to connect:
   • Scan the QR code with your phone, or
   • Open the app yourself and send the pre-filled message to the number shown. For Telegram, open the bot and press Start.
4. Stay on the connect screen for a moment while it detects your message. The channel shows Active once you're connected.

From then on, just message the assistant on that channel and it replies in the same place.

Connect more than one phone (iMessage)

iMessage supports more than one phone, so you can connect a second device and reach the same assistant from either one. Connect each phone the same way from the Channels panel.

Everyday commands

A couple of simple text commands help you manage the conversation from the channel itself:

• Text new chat to start a fresh conversation instead of continuing the current one.
• Text STOP to disconnect the channel.

Keeping the web and your phone in sync

Every message you send or receive on a connected channel appears in your Praxivara chat on the web, and messages you send from the web appear in your thread on the phone. There's nothing to refresh or reconcile — it's one continuous conversation across your devices.

Disconnect a channel

You're in control of every connection.

1. Open the Channels panel.
2. Find the channel you want to remove and choose to disconnect it — or text STOP from the phone.

For iMessage, where you may have more than one phone connected, you can remove a single phone from the Channels panel without affecting the others.

Troubleshooting

The channel shows "Waiting for your message…"

Make sure you sent the exact pre-filled message (or keyword) to the number shown, from the phone you want to connect. Give it a few seconds to detect. If nothing happens, return to the Channels panel and start the connection again to get a fresh code.

The QR code or connect message expired

Connect codes are short-lived for your security. If yours expired before you sent the message, reopen the Channels panel and start again to generate a new one.

A channel isn't listed, or shows "Not available yet"

Some channels are enabled per plan and per workspace. If the one you want isn't available, check whether your plan includes it, or reach out to support.

I'm not sure which number or bot I'm messaging

The Channels panel always shows the number or bot for each channel and whether it's currently Active. That's the source of truth for what's connected.

Messages aren't appearing across devices

Confirm the channel still shows as Active in the Channels panel. If it was disconnected, reconnect it, and your conversation will continue to sync from that point.

Tip: Prefer to talk out loud instead of type? Praxivara also offers a voice line you can call and a set of other channels — look for them alongside messaging in the Channels panel.